Page won't load?
The instance may be blocked. Switch to a mirror link β same room, different address β or check your connection and try again on mobile data instead of Wi-Fi.
Convene
Convene
Session 7 Β· Quick reference Β· 5 min
Something's not working? Most Convene issues have a fix that takes under a minute. Match your symptom below β and if you're still stuck, the docs and the support team have your back.
Symptom β fix
The instance may be blocked. Switch to a mirror link β same room, different address β or check your connection and try again on mobile data instead of Wi-Fi.
Hard-refresh the page (Ctrl/Cmd + Shift + R). If messages still won't send or load, close the tab, reopen the room, or try a different browser.
Re-enter your credentials carefully β watch for extra spaces when pasting β and confirm you're on the correct instance or mirror address, not a mistyped one.
More help
Official step-by-step documentation for everything in this training β searchable and available in English, Tibetan (ΰ½ΰ½Όΰ½ΰΌΰ½‘ΰ½²ΰ½) and Chinese (δΈζ).
π± This documentation is new and still developing β more guides are added regularly, so check back often.
Open docs.letsconvene.im βDescribe your issue in the troubleshooting intake form β the support team will look into it and follow up with you directly.
Open the intake form β